App Studio | Support

Support Plans

App Studio Single Edition, Multi-Issue Pro and Multi-Issue Premium Plans include a Bronze Support Plan that can optionally be upgraded to a Silver or Gold Support Plan. App Studio Enterprise Plans include a Silver or Gold Support Plan.

Bronze Support Plan

Silver Support Plan

Gold Support Plan

Included with all Single Edition, Multi-Issue Pro and Multi-Issue Premium App Studio plans

Upgrade your support for an additional $299 per month (cost is per publication)

Upgrade your support for an additional $699 per month (cost is per publication)

Self-service support via online documentation, knowledgebase and forums

Support via live chat, online support form (with full history tracking), online documentation, knowledgebase and forums

Support via phone, live chat, online support form (with full history tracking), online documentation, knowledgebase and forums

 

Personal response from support team within 2 business hours for critical issues and 8 business hours for all other issues

Personal response from support team within 1 business hour for critical issues and 4 business hours for all other issues

 

Support hours: 9:00am to 5:00pm local time (Americas and Europe)

Support hours: 24x5 local time (Americas and Europe)

 

 

Includes 2,500 additional issue downloads per month (value - $500)